Shipping policy

Shipping & Delivery Policy

Stewartby Crafty Creations | United Kingdom

At Stewartby Crafty Creations, we take pride in creating beautiful, handcrafted gifts and home décor. We want your shopping experience to be as enjoyable as possible, from placing your order to receiving your carefully packaged products.

Please read our shipping and delivery policy below for information about how we process, package and deliver your orders.

1. Shipping Locations

We are a UK-based business and currently only ship to addresses within the United Kingdom.

Our UK delivery service covers England, Scotland, Wales and Northern Ireland, subject to courier availability.

Unfortunately, we do not currently offer international shipping, including deliveries to the Republic of Ireland, Europe or other overseas destinations.

We hope to expand our shipping options in the future.

2. Order Processing Times

Many of our products are handcrafted, and some are made or personalised specifically for you.

We aim to prepare and dispatch orders as quickly as possible. Please allow 3-5 working days for orders to be produced and dispatched. Processing times may vary depending on the product, order quantity and whether personalisation is required.

Personalised or made-to-order products may require additional preparation time.

Where applicable, estimated processing and delivery times will be provided on the product page or during checkout.

Please note that processing times do not include weekends or UK bank holidays.

3. Shipping Costs

Shipping costs are calculated based on the size, weight and destination of your order.

The applicable delivery charge will be clearly displayed during checkout before you complete your purchase.

Additional delivery charges may apply to certain remote UK locations where courier services charge higher rates. Any additional charges will be communicated before your order is confirmed.

We will never add unexpected shipping charges after you have completed your purchase.

4. Delivery Times

Once your order has been dispatched, delivery times will depend on the delivery service used and your location within the UK.

Royal Mail estimated delivery times once despatched:

Standard: 2-4 working days
Tracked: 1-2 working days

Estimated delivery times are provided as a guide and may be affected by circumstances outside our control, including courier delays, adverse weather conditions and busy seasonal periods.

We will make every reasonable effort to ensure your order arrives within the agreed delivery timeframe.

Unless a different delivery period has been agreed with you, orders will be delivered without undue delay and within 30 days of purchase, in accordance with applicable UK consumer law.

5. Packaging

We take great care when packaging your order to ensure your products arrive safely and in excellent condition.

Fragile items, including mugs, coasters and framed wall art, will be securely packaged using appropriate protective materials.

Where possible, we aim to use packaging materials responsibly while ensuring that your products are adequately protected during transit.

6. Personalised and Made-to-Order Products

Some of our products are created or personalised specifically for individual customers.

These items may require additional production time before dispatch.

If your order contains personalised products, please ensure that all names, dates, wording and other personalisation details are correct before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to accommodate changes, although this may not be possible once production has started.

7. Incorrect Delivery Addresses

Please ensure that your delivery address is complete and accurate when placing your order.

If you notice an error in your delivery details, contact us as soon as possible.

We will do our best to amend your address before dispatch. However, once an order has been handed over to the delivery provider, changes may not be possible.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange redelivery. Additional postage charges may apply where appropriate.

This does not affect your statutory consumer rights.

8. Lost, Delayed or Damaged Parcels

We want every order to arrive safely and in perfect condition.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the issue with the delivery provider.

If your order arrives damaged, please contact us as soon as reasonably possible, providing your order number, a description of the damage and photographs where available.

We will work with you to resolve the issue and arrange an appropriate replacement, refund or other remedy in accordance with your statutory consumer rights.

As the retailer, we remain responsible for ensuring that your goods are delivered safely when using our arranged delivery service.

9. Returns and Cancellations

If you wish to cancel or return an order, please refer to our Returns and Refunds Policy for further information.

For most products purchased online, customers have a statutory right to cancel within 14 days of receiving their goods.

Certain exceptions apply, including products made to a customer's specifications or clearly personalised. These exceptions do not remove your statutory rights if an item is faulty, damaged or not as described.